da99 Terms and Conditions
Please read these terms carefully before using the da99 platform. This document forms the basis of the legal agreement between you and da99.
These terms and conditions ("Terms") apply to the use of the da99 online gaming platform and all its services. By creating an account on da99 or by using the platform, you are fully agreeing to these terms. If you do not understand or do not agree to these terms, please contact our live chat support.
Table of Contents
1. Definitions and Applicability
Definitions
The meanings of certain important terms used in these conditions are as follows:
- "Platform" — The da99.lat website and all services under it.
- "User" — A person who is registered on this platform and uses its services.
- "Account" — The personal gaming account provided after registration on the platform.
- "Balance" — The total amount of money deposited into or earned through winnings in the account.
- "Bonus" — A special financial or free-spin incentive provided by da99.
Scope of Applicability
These terms apply to all services of the da99 platform, which include:
- Live casino games
- Slots and Virtual Games
- Cricket and Sports Betting
- Fishing Games and Arcade
- Any new services added in the future
Using any part of the platform means giving consent to these terms in full.
2. Eligibility and Age Requirement
Minimum Age
To use the da99 platform, users must meet the following conditions:
- The user must be at least 21 years old.
- The user must be eligible to use this platform under the laws applicable in their area.
- Operating an account on behalf of a minor or gambling on their behalf is strictly prohibited.
- Valid identification may be required as proof of age during account verification.
Important: If anyone under 21 opens an account and this is proven, the account will be closed immediately and the balance may be forfeited.
Multiple Accounts Prohibited
Each person may operate only one account. If a person is found to have multiple accounts, all accounts will be suspended and bonuses will be cancelled.
3. Account Registration
Registration Requirements
When creating an account, you must provide accurate and truthful information. The required information includes:
- Your full name (as per your national ID)
- A valid email address
- An active mobile number
- Date of birth
- Preferred currency (Bangladeshi Taka)
Account Security
Ensuring the security of your account is entirely your responsibility. Some important guidelines on this:
- Never share your password with anyone.
- Use a strong password and change it regularly.
- If you notice any suspicious activity, inform us immediately via live chat.
- Using the account through a third party is prohibited.
- The account cannot be sold, transferred, or rented.
KYC Verification
da99 may request identity verification (KYC — Know Your Customer) at any time. This process may require submission of a national ID, passport, or other government-approved documents. Withdrawals may be temporarily suspended until verification is complete. This is a mandatory process to ensure the security of the platform.
4. Deposits and Withdrawals
Deposit Rules
The following rules apply when depositing money to da99:
- Minimum deposit: ৳100 (per method)
- Accepted methods: bKash, Nagad, Rocket, Upay, Bank Transfer
- Deposits are generally added to the account instantly.
- If there is a delay due to a technical issue, contact support.
Withdrawal Rules
For withdrawing winnings:
- Minimum withdrawal: ৳1,000
- Processing time: within 1 hour
- Withdrawals are only possible to a registered method.
- KYC verification may be required for the first withdrawal.
Payment Methods
Payment methods supported by da99:
- bKash
- Nagad (Nagad)
- Rocket
- Upay
- Bank Transfer (Dutch-Bangla, City, BRAC, Islami, Sonali Bank)
Payments through third-party accounts are not accepted.
5. Bonuses and Promotions
Welcome Bonus
The da99 welcome bonus applies to new users. The main bonus terms:
- 100% bonus on the first deposit, up to a maximum of ৳10,000.
- Wagering requirement to withdraw the bonus: 20 times (bonus + deposit).
- Wagering must be completed within 30 days of the bonus being credited.
- Winnings from the bonus cannot be withdrawn until wagering is complete.
General Bonus Terms
The following general terms apply to all bonuses and promotions:
- Each bonus can be received once per account, unless stated otherwise.
- Bonus funds cannot be transferred to another account.
- Collecting bonuses on multiple accounts from the same IP address or device is prohibited.
- For any promotion, the decision of da99 is final.
- da99 reserves the right to change or cancel bonus offers at any time.
If bonus terms are violated, the bonus and associated winnings will be cancelled.
VIP Program
The da99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Each tier includes a weekly cashback benefit and promotions are based on gaming progress. VIP benefits are subject to change at the discretion of da99.
6. Gaming Rules
Game Results
The results of all games on da99 are determined through Random Number Generator (RNG) technology, which is impartial and transparent. Live casino game results are operated through real dealers. If any game is not completed due to a technical issue, da99 will provide an appropriate resolution.
Betting Rules
All bets will be considered final once confirmed. Bets may be cancelled in the following situations:
- Technical error or system disruption.
- If incorrect odds or payouts are displayed.
- A technical issue with any game provider.
Sports Betting
Additional rules may apply for cricket, football, and other sports betting. If a match is abandoned or suspended, the betting policy for a rescheduled match will be announced separately. Special rules may apply for BPL, IPL, T20 World Cup, and other tournaments.
7. Prohibited Activities
Strictly Prohibited Activities
The following activities are strictly prohibited and may result in account closure and legal action:
- Fraudulent activity or system manipulation.
- Creating multiple accounts.
- Bonus abuse or bonus hunting.
- Money laundering or suspicious transactions.
- Placing bets using third-party funds.
- Exploiting any bug or vulnerability in the game software.
- Using automated bots or software.
- Harassing other players or staff.
- Creating an account with false information.
- Hacking attempts against the platform.
The account of any person involved in such activities will be immediately closed and the full balance may be forfeited.
8. Responsible Gaming
da99 is committed to responsible gaming. We want the use of our platform to be safe and enjoyable for everyone. To that end, we provide the following tools:
Set Limits
Users can set daily, weekly, or monthly deposit limits. Session time limits can also be set.
Break & Self-Exclusion
A temporary break or permanent self-exclusion option is available. You can contact us via live chat to use this service.
Gambling is for entertainment — not as a source of income. If you have a problem, contact our 24/7 live chat support in Bengali. For more information, visit our Responsible Gaming page.
9. Account Closure & Suspension
Closure by da99
da99 may close or suspend a user's account for the following reasons:
- Violation of terms and conditions.
- Evidence of fraud or deception.
- Providing false information.
- Failure to complete KYC verification.
- Violation of applicable law.
Closure at the User's Request
If a user wishes to close their own account, they can submit a request via live chat. Any outstanding balance should be withdrawn before the account is closed. It may not be possible to reopen a closed account.
10. Limitation of Liability
Service Availability
da99 strives to maintain the highest service standards, however da99's liability is limited in the following circumstances:
- Internet connection disruption or issues with the user's device.
- Technical issues with third-party game providers.
- Unplanned server maintenance or updates.
- Natural disasters or other unforeseeable circumstances.
Liability for Losses
da99 will not be liable for any direct or indirect financial losses if they result from the user's own negligence or violation of the terms and conditions. da99's maximum liability will never exceed the amount of the user's most recent deposit.
11. Privacy & Data Protection
da99 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption to keep all data secure. Personal information is not sold to third parties, but may be shared with authorities when required by law.
To learn more about data protection, please read our Privacy Policy.
- User information is used solely for the purpose of providing services and ensuring security.
- Please see our Privacy Policy regarding our cookie policy.
- Data deletion requests can be made via live chat.
12. Changes & Effectiveness
Changes to Terms and Conditions
da99 reserves the right to change these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after changes have been made constitutes acceptance of the new terms.
Severability
If any part of these terms and conditions is found to be ineffective or invalid, the remaining parts will remain in full effect. In the event of any dispute regarding the interpretation of da99's terms and conditions, da99's interpretation will be considered final.
Have a question?
If you have any questions about these terms and conditions, contact our 24/7 Bengali live chat support or email us at: [email protected]