da99 Privacy Policy — Your Information Is Our Responsibility

da99 ("we", "our", "platform") is an online gaming platform operated for players in Bangladesh. When you register, log in, or use our services on da99, you share certain personal information with us. This privacy policy explains how we collect that information, why we collect it, how we use it, and how we keep it secure.

Please read this privacy policy carefully before using this site. By using da99's services, you will be considered to have accepted the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

We collect specific types of information to improve your experience on the da99 platform and to comply with applicable regulations. The categories of information collected are described below.

1.1 Identity Information

Information you provide at the time of registration includes:

• Full name and date of birth
• National ID or passport number (for verification purposes)
• Email address
• Mobile number
• Residential address

1.2 Financial Information

Information collected for transaction processing and fraud prevention:

• bKash, Nagad, Rocket, or Upay account numbers (for payment verification only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

Information automatically collected when you use our site:

• IP address and device type
• Browser version and operating system
• Login time and session data
• Cookie and local storage data
• Page visits and navigation patterns

da99 never collects unnecessary information. The information we collect is used for the following legitimate purposes:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Age verification (confirming 21+) and identity confirmation
• Preventing fraud, money laundering, and unauthorized access
• Providing responsible gaming tools to help prevent gaming addiction
• Personalizing services according to your preferences
• Resolving technical issues and ensuring site security
• Meeting legal obligations
• Providing customer support via live chat and email

da99 never sells, rents, or transfers your personal information to third parties for free. However, we may share limited information in specific circumstances:

3.1 Authorized Service Providers

We work with trusted third parties for payment processing, identity verification, and technical services. These parties receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may disclose information when required by court order, lawful requests from law enforcement agencies, or to comply with applicable law. In such cases, we will disclose only the information that is legally required.

3.3 Business Changes

Your information may be transferred in the event of a business merger or acquisition. In such situations, we will notify you in advance and the new entity will also be bound to comply with this privacy policy.

da99 adopts industry-standard technical and organizational measures to keep your information secure. The key components of our security infrastructure are described below.

4.1 Encryption Technology

All sensitive information is transmitted using SSL (Secure Sockets Layer) encryption technology. Your financial information is always stored in an encrypted state.

4.2 Access Controls

Only authorized personnel can access your personal information. Every access is logged and regularly audited. We follow a "minimum privilege" principle — each staff member only gets access to the information necessary for their role.

4.3 Security Monitoring

Our systems are monitored 24 hours a day, 7 days a week. When suspicious activity is detected, immediate action is taken and the relevant user is notified if necessary.

4.4 Response to Data Breaches

If a data breach occurs, we will immediately begin an investigation. Affected users will be notified by email as quickly as possible and necessary steps will be taken to limit the damage.

The da99 website uses cookies to operate smoothly and to improve your user experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. Without them, login sessions, transaction security, and game services will not work properly. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies help us understand which parts of the site are most used and where improvements are needed. The information collected is completely anonymous.

5.3 Preference Cookies

These cookies remember your preferences such as language selection and game layout, so you do not have to reconfigure settings on each visit.

You can control non-essential cookies by changing your browser settings. However, doing so may limit some features of the site.

da99 retains your information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.

• Account information: for as long as the account is active and for at least five years after closure.
• Financial transaction records: a minimum of seven years (in compliance with financial law).
• Identity verification documents: up to five years after account closure.
• Technical logs: up to six months.
• Customer service communications: up to two years.

Once the specified retention period has passed, your information will be securely deleted or anonymized in a way that makes it no longer possible to identify you.

As a registered user of da99, you have the following rights regarding your own information:

7.1 Right to Access

You can find out what information we hold about you, how it is being used, and with whom it has been shared.

7.2 Right to Correction

If there is an error in your information, you can request that it be corrected. We will update it as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information must be retained by us for a specified period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Complain

If you have any objection to how we handle your information, email us at [email protected] or contact us via 24/7 live chat.

To exercise any of the above rights, contact us directly. We will respond to your request within 30 business days.

da99 is strictly closed to anyone under the age of 21. We do not collect or store the information of minors under any circumstances. Age is verified at registration and identity documents may be requested in suspicious cases. If we learn that a minor has created an account, that account will be closed immediately and all related information will be securely deleted.

A note to parents — if you believe your child is accessing online gaming sites, please contact [email protected] immediately.

When you register with da99, you may consent to receiving promotional communications. These communications may include:

• Notifications about new bonuses and promotional offers
• Information about new games and features
• Invitations to special tournaments and events
• Important account-related updates

You can stop marketing communications at any time by clicking the "Unsubscribe" link in any email or by contacting [email protected]. However, important account-related communications such as transaction confirmations cannot be turned off.

da99 reserves the right to update this privacy policy as needed. If significant changes are made, we will send a notification to your registered email and the "Last Updated" date at the top of the page will change.

Continuing to use the site after changes have been made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team:

We typically respond to emails within two business days. For urgent matters, immediate assistance is available through live chat.